• Check your most recent transactions for unusual or suspicious transactions.
• Call the Hello Team on +32 2 433 41 45 (Monday through Friday from 7 am until 10 pm and Saturdays from 9 am until 5 pm).
• Outside the opening hours of the Hello Team, you can call +32 2 433 43 75 (only if you suspect you are the victim of fraud).
• Call Card Stop immediately on 078 170 170 to block all your bank cards or block your debit card(s) through the Hello bank! app. If you are calling from outside Belgium, please dial +32 78 170 170.
• Make a statement to the police within 24 hours and send a copy of your hearing sheet to the Hello Team.
• Check on which devices you have installed your bank app through Easy Banking Web (Settings > Access to our apps) or in the Hello bank! app (Settings > Security > Devices with our apps).Delete any devices that seem suspicious or that you don't know.

For more information, check Safeonweb.be* and the Federation of the Belgian Financial Sector*.

* You are being redirected to another website. By clicking on this link, you will leave the secure Hello bank! environment and will be redirected to an external website that is not linked to or affiliated with Hello bank!. Please note that Hello bank! has not carried out any checks on this external website and therefore does not assume any responsibility for the content, information, products or services contained therein or the security thereof. Please contact the owner of the external website with any questions you have about the use of this website.

Check and modify your contact details in the Hello bank! app, under Settings > Personal details > Contact.

Is your postal address not correct in the app, but is it correctly listed on your identity card? Change it through Easy Banking Web:

• Have your card reader and identity card ready.
• Go to Settings > Personal details.
• Follow the instructions on the screen.

You may need to install software to use your card reader if you have not already done so.

You will find a lot of information on our website on how to recognise online fraud and what to look out for when it comes to secure online banking transactions.

Would you like to know more about this? We recommend using the Safeonweb tools:

• Safeonweb is a service provided by the Centre for Cybersecurity, which was established by the Belgian government. Its mission is to inform and advise Belgian citizens on online security.
• On Safeonweb* (external website), you will find information, tips, and tricks on how to protect yourself against online fraud.
• Download the Safeonweb app* (external website) from an approved app store. This app informs you about large-scale and fraudulent cyber-attacks on behalf of one or more companies.

* You are being redirected to another website. By clicking on this link, you will leave the secure Hello bank! environment and will be redirected to an external website that is not linked to or affiliated with Hello bank!. Please note that Hello bank! has not carried out any checks on this external website and therefore does not assume any responsibility for the content, information, products or services contained therein or the security thereof. Please contact the owner of the external website with any questions you have about the use of this website.

In the “About us” section on the Hello bank! site. You will find all pre contractual information and general information relative to the services and products offered by Hello bank!, as well as the general terms and conditions of the bank.