On the date of release of funds, you will receive a letter indicating the process to create a standing order with your bank for the payment of monthly repayments.

Ask for your account closing certificate to the Hello team from Monday to Friday (from 7 to 22) and Saturday (9 to 17) on +32 (0)2 433 41 45.

Contact the Hello team from Monday to Friday (from 7 to 22) and Saturday (9 to 17) on +32 (0)2 433 41 45.

As soon as we receive your payment, we will reimburse the amount debited onto your bank account (except for Luxembourg). We recommend cancelling your standing order as soon as possible.

To receive an overview of your settlement (valid 10 days after your request), contact the Hello team from Monday to Friday (from 7 to 22) and Saturday (9 to 17) on +32 (0)2 433 41 45.

Contact the Hello team from Monday to Friday (from 7 to 22) and Saturday (9 to 17) on +32 (0)2 433 41 45.

This reminder is sent to you when we notice that you did not make a payment within 15 days after the payment date. It’s to remind you to make the payment as soon as possible, if you’ve not already done so. Contact the Hello team for more details.

In this case, you should contact the Hello team on +32 (0)2 433 41 45, from Monday to Friday, from 7 to 22 and Saturday from 9 to 17.

On the date of release of funds, we sent you a welcome letter that includes all the data you will need to create a standing order with your bank (please note that we do not accept direct debit). If you can’t put your hand on that letter or if you would like to receive more information, contact the Hello team from Monday to Friday (from 7 to 22) and Saturday (9 to 17) on +32 (0)2 433 41 45.

According to Belgian law, the due date of your contract is defined in accordance with the date on which you have received your money. Unfortunately, this date cannot be changed. If you would like more information on this matter, you can also contact the Hello team on +32 (0)2 433 41 45, from Monday to Friday, from 7 to 22 and Saturday from 9 to 17.

You have received a loan amortization schedule with the contract that we sent you. Do you need a copy? Contact the Hello team from Monday to Friday (from 7 to 22) and Saturday (9 to 17) on +32 (0)2 433 41 45.

Get in touch with the Hello team as soon as possible to come up to a solution together. Contact them from Monday to Friday (from 7 to 22) and Saturday (9 to 17) on +32 (0)2 433 41 45.