The free Hello payment account and its debit card

A payment account that’s free and completely mobile, a debit card for purchases or cash withdrawals in euro, and payments via the Hello bank! app.

In brief, what is it?

A payment account that you check and use online, whether you’re in your bath, at the restaurant, at work, or waiting for the little one to finish her dance class. With Hello bank! when you’ve got something to do, you do it, and it’s just a couple of clicks.

A free Hello payment account (maximum one personal payment account and one joint payment account per client).
A free debit card for each cardholder and for every account (max 2).
Free access to the Hello bank! app to manage your daily banking life yourself.
Free access to online services and to the Hello team.

Understand it all at a glance

	Debit card	Credit card
Pay online	*	*
Pay abroad	*
Cash withdrawal in euro
Cash withdrawal in other currency	*
Deferred repayments
Amount available defined in advance by you
Link with the Google Pay app to pay without card or cash
	Join Hello	More info

Warning: certain transaction costs may apply. For more information, consult our list of fees.

* You can disable this option via the Hello bank! app or by asking the Hello team.

Download documents

An all-inclusive free Hello payment account

It’s the core of our mobile banking life. Check and use it online, for all your daily transactions (deposits, transfers, debits).

It’s free. No account management fees, no fees for transactions in euros to/from the European Economic Area (EEA)*, Monaco and San Marino, no fees for payments and withdrawals in euros by debit card in the EEA*.

*EEA: the Member States of the European Union (EU) + Norway, Iceland and Liechtenstein.

A card that fits your life

Pay and withdraw money worldwide
in complete safety, of course…
Contactless payment without having to enter your PIN code
for purchases of less than €50, or if the sum of consecutive payments without a PIN code does not reach €100.
Pay with your smartphone or smartwatch
by linking your debit card to Apple Pay, Google Pay, Garmin Pay or via Payconiq by Bancontact.
Pay online, in restaurants and even at motorway toll booths
Adjust your debit card settings yourself
Updated directly via the Hello bank! app.

I’m opening my payment account

Questions? Need help? Contact the Hello Team on

Open

02 433 41 45

General questions: from Monday to Friday from 7 am to 10 pm and Saturday from 9 am to 5 pm.
Questions about your online demand: from Monday to Friday from 9 am to 5 pm
Victim of fraud? Outside Hello Team opening hours, contact 02 433 43 75. Consult the complete procedure.

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Lost or stolen card? Here's what to do. Block it and request a new one right away through your Hello bank! app or call Card Stop on +32 (0)78 170 170. You can do this 24/7.

Do you suspect you have been the victim of abuse or fraud? Report it to the police within 24 hours and follow this procedure.

Also discover our tips for your online security >