Tell us
You expect flawless service from your bank. Rightly.
However, sometimes things go wrong and you are not satisfied. Don't keep it for yourself and tell us.
You will receive our undivided attention. Moreover, we will quickly look for a solution.
You can find all the free options below.
1. First of all, contact your Hello Team
The Hello Team is always on hand to answer your questions and will help you find a personalised solution.
Fill in the online report form on the website
or via the Hello bank! application.
Only use this form for a claim. Don't share any confidential information.
You’d rather speak to us by phone?
Call 02 433 41 45, from Monday to Friday (from 7:00 to 22:00) and Saturday (from 9:00 to 17:00).
2. The solution we offer isn’t appropriate?
Contact BNP Paribas Fortis’ complaints department free of charge:
- Fill-in the online declaration form.
For more details about the treatment of your demand, specify that it has already been handled by the Hello Team.
- Or send a letter or an email to:
BNP Paribas Fortis SA
Complaints Department
Montagne du Parc 3
1000 Brussels
Tel.: +32 2 228 72 18
Email: gestiondesplaintes@bnpparibasfortis.com
3. The solution offered by BNP Paribas Fortis’ complaints department doesn’t fulfil your expectations?
If you do not agree with the proposed solution, as a private customer, self-employed person or company, you can contact either the Ombudsfin (financial services ombudsman) or the Insurance Ombudsman.
However, we strongly advise you to check the websites below first for more details.
Do you have a problem with one of our banking products?
Send your file in writing to the following address:
OMBUDSFIN - financial services ombudsman
North Gate II
Boulevard du Roi Albert II, n°8, bte. 2
1000 Brussels
Tel.: +32 2 545 77 70
Email: ombudsman@ombudsfin.be
Website: www.ombudsfin.be
The Financial Services Ombudsman is a platform for resolving disputes out-of-court.
Do you have a problem with one of our insurance products?
Send your file in writing to the following address:
Insurance Ombudsman
Square de Meeûs, 35
1000 Brussels
Tel.: +32 2 547 58 71
Fax.: +32 2 547 59 75
Email: info@ombudsman-insurance.be
Website: www.ombudsman-insurance.be
The Insurance Ombudsman is a platform for resolving disputes out-of-court.
It is also possible to make a complaint via the online Dispute Resolution Platform of the European Union. This platform helps you resolve online disputes and puts you in contact with the competent body.
4. When will you get an answer?
We’re doing all we can to answer as best and as quickly as possible.
If we can’t answer directly by phone or email, we’ll send you a confirmation receipt for your complaint within five working days. Based on the nature of the complaint, this acknowledgement of receipt will specify the timeframe for sending you a substantive reply (generally a maximum of 1 month).
If we need more time to find a solution, you will receive information on the progress of your case and a new deadline before the end of the period initially announced.