Contact the Hello Team

The Hello Team. Experts in banking products and services.

Ready to give you a hand in urgent situations and for the most complex questions.
Contact them by phone, email, Facebook or Twitter (no, not Tinder!)

Got a question about your online request for
- a prepaid card or a credit card,
- your mortgage,
- your home insurance policy “Top Habitation”,
- your arranged overdraft or
- about the opening of your account?
Call the Hello Team from Monday to Friday from 9am to 5pm.

For all other questions, you can contact the Hello Team from Monday to Friday from 7am to 10pm and Saturday from 9am to 5pm.

Do you think you may be a victim of fraud?

Contact the Hello Team. Outside Hello Team opening hours and only in the event of (suspicion of) fraud, call 02 433 43 75.

Block all your bank cards immediately via Card Stop by calling 078 170 170, make a statement to the police and send a copy of your hearing sheet to the Hello Team.

For more information, consult Safeonweb.be and the Belgian Federation of the Financial Sector.

Have you got a complaint?
Your opinion is very important to us!

Sometimes not everything goes according to your wishes. If this happens, don’t hesitate to let us know by contacting the Hello Team. Fill in the declaration form online via the app Hello bank! or via the form below.

 Send your complaint now

The proposed solution doesn’t help you?

Follow the full complaints procedure

Pssst… Have you heard about our Help & Support forum?