To make sure you have all the information you need at your disposal, we've gathered all the fees and terms and conditions for our products and services for individuals here. Everything is explained down to the last detail.
General
Privacy Notice
Hello Pack
Hello4You
Hello bank! app
Debit card
Hello credit card
- Pre-contractual information
- General terms and conditions
- Insurances general terms and conditions
- Information sheet about the Classic Card Insurance product FR - NL
- Claim form Classic Card Insurance FR - NL
Savings Account
Savings Account Plus
Hello mortgage
- Information brochure FR - NL
- List of fees FR - NL
- Standard document with the general terms and conditions of the mortgage framework agreements and the housing credits granted by BNP Paribas Fortis SA/nv FR - NL
Top Home Fire Insurance
- Pre-contractual information FR - NL
- General terms and conditions FR - NL
- Insurance product information document on Top Habitation fire insurance FR - NL
Outstanding balance insurance
- General terms and conditions FR - NL
- Pre-contractual information FR - NL
- Information sheet about life insurance FR - NL
TOP 5 execution venues/financial intermediaries and quality of execution
Information on the identity of the TOP 5 execution venues/financial intermediaries and on the quality of execution in 2021 and 2022. The following reports contain data at the level of the Bank, which includes the data for Hello bank!:
Codes of Conduct
- Code of Conduct of the Belgian Financial Sector Federation (Febelfin) for good banking relations FR - NL
- The rules of conduct of the Belgian Financial Sector Federation (Febelfin) relating to the handling of complaints FR - NL
- Code of Conduct of the Belgian Financial Sector Federation (Febelfin) in the context of the Law of 21 December 2013 on various provisions relating to the financing of small and medium-sized enterprises FR - NL
- Life Insurance Code of Conduct FR - NL
Sustainable Remuneration Policy